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Terms and Conditions

About Us

Roberts & Co. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page

 

Our Contact Details

ROBERTS & CO.

THE COFFEE ROASTERY

CEDAR FARM

BACK LANE

MAWDESLEY

ORMSKIRK

LANCASHIRE

L40 3SY

 

PHONE: 01704 822433

EMAIL: roberts@e-coffee.co.uk

 

Making a Purchase

To place an order, please look through our e-shop and choose the items you wish to buy. Add them to your shopping basket. When you have finished, click on Checkout and fill in the details required to process your order.

 

Shipping and Handling

The cost of all deliveries is 2.50 within the UK. We send items weighing up to 1Kg by First Class Post. Above that we use 24 hour courier service Mainland UK. This service requires a customer signature; so please e-mail if the delivery address is to be different from the billing address. For Channel Islands, Highlands and Islands of Scotland, we use Parcel Force, which may take up to seven days. Please e-mail for rates outside UK.

 

Delivery Schedule

We try to dispatch within 48 hours of receiving an order, and always within seven days, or we will notify you of the reason for any delay.

 

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Tax Charges

For orders made within the UK or the European Union, 17.5% VAT is added where applicable. All other orders are VAT free.

 

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

 

Guarantee

We guarantee your satisfaction.

All of our products come with a 30 day no quibble guarantee.

 

Reaching Us

We are open Tuesday - Sunday from 10.00 a.m. until 5.00 p.m. If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01704 822433 or write to us at the address above.

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